From transactional databases to CRM systems — from years of purchase histories to live GDPR audit trails — Syneca was built for the high-volume, compliance-critical customer data that retail and e-commerce generates. Archive it securely. Find any record in seconds. Turn every customer interaction into intelligence your team can act on.
You already know what needs to be solved. Here’s what it looks like.
Customer data and audit trails locked in an end-of-life system. Maintaining an old platform purely to preserve records costs more than it’s worth — and still doesn’t make that data accessible to the teams who need it.
Every day of delay compounds infrastructure cost and compliance exposure.Finding every record where this customer appears — transactions, behavioural data, loyalty records, marketing profiles — across multiple systems takes days of manual searching. One missed record creates regulatory exposure. One late response creates a complaint.
30 days is survivable. One missed record is not.Your customer care team must locate the original order record, payment confirmation, delivery data, and every prior interaction — across systems that don’t talk to each other. Days of retrieval time that neither your team nor your customer has.
Disputes resolved late become credit notes. Credit notes become churn.Achieved through up to 90%* compression and flat per-TB pricing — replacing unpredictable storage and licensing costs as transaction and customer data volumes grow.
*Compression ratio varies by data type; structured data typically compresses higher than unstructured.Not features — the real jobs Syneca gets hired to do inside retail groups, e-commerce operators, and omnichannel businesses.
Connect Syneca to your legacy ERP or POS platform before it is retired. Transaction records, customer histories, loyalty data — all compressed by up to 90%*, validated against originals, and preserved in a fully compliant, instantly searchable archive. The old system can finally be switched off.
No IT dependency, no batch exports, no deadline risk. Your team queries the full history in plain English the moment the regulator or auditor asks — regardless of whether the source system still exists. Every record is checksummed and validated on ingestion, so the archive is defensible long-term. The legacy platform is decommissioned on your timeline, not the data retention schedule’s.
*Compression ratio varies by data type.
When a customer invokes their GDPR right to erasure, Syneca locates every record where they appear — across all connected systems — and executes the deletion automatically, well inside the 30-day window.
A full audit trail of the erasure is generated and stored as regulatory evidence — ready for any supervisory authority before they ask. Automated right-to-erasure tracking, configurable retention policies per data type, and immutable access logs on every customer data interaction. No manual searching across disconnected systems. No missed records. No exposure.
†Per Syneca enterprise support SLA.
Any member of your customer care team can retrieve the complete record for any order — transaction history, payment confirmation, delivery data, previous interactions — in plain English, in seconds. No SQL. No IT ticket.
Syneca searches across every connected system simultaneously. The customer care agent types the order number or customer ID. The full record history surfaces in seconds — transaction by transaction, interaction by interaction. The dispute is resolved before it becomes a credit note. The credit note never becomes churn.
†Per Syneca enterprise support SLA.
Years of purchase histories, seasonal patterns, and customer behaviour don’t just satisfy retention requirements — they hold commercial intelligence. Any analyst on your team can query the full archive in plain English.
Surface the insights that drive smarter merchandising, more relevant promotions, and data-driven personalisation — without rebuilding data pipelines or waiting on IT. The same archive that satisfies your GDPR obligations is the source of your next commercial insight. No SQL. No data engineering ticket. Just a question, in plain English, and an answer in seconds.
No disruption to trading operations. Syneca connects to your existing retail systems and archives every data type they produce — structured transactions, customer records, unstructured documents, and rich media.
All connectors support bulk and real-time event-driven ingestion. Zero-impact extraction — archival runs without touching live trading systems.
Compliance in Syneca isn’t managed before the audit. Retention rules, erasure workflows, and access controls run continuously — from the moment the first customer record is ingested.
| Standard | Scope | Status |
|---|---|---|
| GDPR | Customer data & right-to-erasure | ✓ Active |
| ISO 14721 | Long-term digital preservation | ✓ Active |
White-glove implementation. Direct access to the engineering team. A deployment shaped around your specific systems, channels, and customer-data obligations — not a standard onboarding template.
Syneca’s archival intelligence platform is already deployed in enterprise financial services, managing petabytes of long-lived, compliance-critical data — the same record preservation, audit readiness, and instant retrieval that retail and e-commerce require.
Retail is a natural next domain — high volume, multi-system, and heavy on customer-data compliance — and the first partners get a disproportionate share of our attention, product investment, and implementation support.
Book a 30-minute demo. We’ll use a retail data scenario — your systems, your compliance obligations, your customer record types. Records are found in seconds. No slides, no fluff.